Services

  • Implementation Services

    Iraje provides implementation/ rollout services for its set of security products.

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  • Support Services

    We have 3 models for customer support:

    L1 support


    L2 support


    L3 support


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  • Training Services

    Customer can subscribe to Iraje product training services. Customer needs to schedule the required services.

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  • Certification Programs

    Iraje offers 3 levels of certification:

    101 Certification

    201 Certification

    301 Certification

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  • Premium Support

    This service is for customers who are using Iraje PAM extensively and if they need real time support with more stringent SLAs.

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  • Audit Services

    Iraje offers independent audit services to existing customers. These audits are done by a separate team.

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World Wide Support

Iraje provides SLA based support to its customers worldwide. Trained and certified consultants are also supporting customers worldwide. Typical SLA based support model is as below:

Severity Level Customer Impact Criteria
S1
Critical Service Impact
  • • PAM is down
  • • Users unable to login to PAM
S2
Critical Service Impact

The business service, major application, or system is affected or implementation stopped. Acceptable workaround is available.

S3
No Service Impact

Non-critical issues, general questions, enhancement requests or documentation issues.

There are 3 support models available:

Model

Platinum

This model provides SLA based onsite and offsite support with resources deployed to provide 24x7 support to customers.

Gold

This model provides onsite and offsite business hour support with resources deployed at customer/our sites.

Silver

This model provides remote support through email and phone as part of AMC bought by existing customers.

Support hours

24 x 7

Business hours

Business hours

Onsite/Offsite

Yes

Yes

Remote Only

Fixed Price or T&M

T&M & Fixed Price

T&M & Fixed Price

Fixed Price

Pricing

Separately priced

Separately priced

Comes standard along with our Product